Terms of Service

Last updated: August 4, 2026 | Effective: August 4, 2026

These Terms of Service ("Terms") are a binding agreement between Regie.ai, Inc., a Delaware corporation ("Regie," "we," "us"), and the individual or entity that creates an account for or uses Go by Regie.ai and related products ("Go" or the "Service") ("Customer," "you").

PLEASE READ THESE TERMS CAREFULLY. SECTION 17 (DISPUTE RESOLUTION; ARBITRATION; CLASS-ACTION WAIVER) REQUIRES DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 17.9.

1. Acceptance of these Terms

1.1 Agreement by signing up. By clicking "Sign up" (or a similar button), by creating an account, or by accessing or using the Service, you agree to these Terms, including the Acceptable Use Policy set out in Schedule A (the "AUP"), which is incorporated into and forms part of these Terms and is available to customers on request at hello@regie.ai, and you agree to and acknowledge our Privacy Policy, which describes how we handle personal information (including cookies and biometric data) as a notice of our practices and is not an additional warranty or representation. If you do not agree, do not use the Service.

1.2 Eligibility. You must be at least 18 years old and able to form a binding contract. If you accept these Terms on behalf of an entity, you represent that you are authorized to bind that entity, and "Customer" and "you" refer to that entity. See Section 5 regarding individuals you invite.

1.3 Changes to these Terms. We may update these Terms as described in Section 18. For non-material changes, your continued use after the update takes effect constitutes acceptance. For material changes, we will provide advance notice and obtain your renewed express acceptance (for example, via an in-app prompt) before the change applies to you. Section 17 (Arbitration) may not be changed as to disputes that have already arisen.

2. Definitions

"Authorized User" means an individual you authorize to use the Service under your account (including employees, contractors, and invited seat users).
"Customer Data" means data, content, contacts, lists, prompts, messages, recordings, and other materials that you or your Authorized Users submit to, generate in, or connect to the Service, including Prospect Data.
"Prospect Data" means personal or business information about third parties (e.g., the people your Authorized Users contact) that is uploaded, connected, or obtained through the Service.
"Enrichment" means the Service's feature that appends or retrieves contact or company information, which may operate on data you upload, through a data provider whose credentials you connect, or, where you direct it, through third-party data providers Regie makes available and that you pay for with credits.
"Enrichment Data" means contact or company information obtained through Enrichment.
"AI Features" means features of the Service that use artificial intelligence or machine learning, including AI-assisted content drafting, call transcription and analysis, and synthetic or AI-generated voice.
"Communications" means calls, SMS/text messages, emails, and other messages sent, placed, recorded, or transcribed through the Service.
"Output" means content generated for you by the AI Features. "Input" means the prompts and materials you provide to generate Output.
"Order Form" means an ordering document executed by the parties for the Service (used for negotiated/enterprise purchases). Your self-serve subscription selection at checkout is not an Order Form for purposes of Section 3.

3. Order of Precedence

The documents governing your use of the Service apply in the following order of precedence, with the earlier controlling to the extent of a conflict: (1) an Order Form, if any; (2) any other written addendum signed by both parties; (3) the main body of these Terms; (4) Schedule A (the AUP) and any other policy expressly incorporated into these Terms by reference. Any pre-printed or click-through terms on a Customer purchase order or procurement/vendor portal have no effect.

4. The Service

4.1 Provision. Subject to these Terms, Regie grants you a non-exclusive, non-transferable right to access and use the Service during your subscription term for your internal business purposes. Regie will use commercially reasonable efforts to make the Service available, subject to maintenance, updates, suspension under Section 12, and the disclaimers in Section 14.

4.2 AI Features. The Service includes AI Features. AI-generated results may be inaccurate, incomplete, or unexpected, and are not a substitute for professional (including legal, financial, or compliance) judgment. You are responsible for reviewing and verifying any Output before relying on or acting on it. Additional terms governing the AI Features are in Section 9.

4.3 Beta features. We may offer features identified as beta, preview, early access, or evaluation ("Beta Features"). Beta Features are provided "AS IS," may be changed or withdrawn at any time, are excluded from any service commitments, and are used at your own risk.

5. Accounts and Authorized Users

5.1 You are responsible for your account, for the acts and omissions of your Authorized Users, and for maintaining the confidentiality of credentials. You must ensure each Authorized User agrees to these Terms and the AUP before using the Service; where an Authorized User is invited to your account, the user must accept these Terms at first login before using the Service. You must promptly deactivate access for users who should no longer have it.

5.2 If you sign up as an individual without authority to bind an entity, you are personally the Customer and are personally bound by these Terms, including Section 17.

5.3 Authorized Users' individual acceptance. By accepting these Terms at first login, each Authorized User agrees, in their individual capacity, to the AUP and to Sections 13, 17 (including the arbitration agreement, class-action and jury waivers, and the 30-day opt-out in Section 17.9, measured from that user's own first acceptance), and 19, in each case as applied to that user's use of the Service.

5.4 One account per natural person. Each natural person can only create one account. A natural person is not allowed to create more than one account, each associated with a different email address.

6. Acceptable Use

You and your Authorized Users must comply with the AUP, which is set out in Schedule A to these Terms and forms part of them. Violation of the AUP is a material breach and may result in immediate suspension or termination under Section 12. The AUP includes communications-compliance requirements that supplement Section 7.

This Section allocates responsibility for the laws that govern outreach. Read it together with the AUP.

7.1 You are the initiator and sender. As between you and Regie, you determine who to contact, what to say, when to send, and whether you have a lawful basis to do so. You (not Regie) are the "caller," "sender," "initiator," and "advertiser" for all Communications sent, placed, recorded, or transcribed through the Service, and where recording or transcription is enabled, you are the party that records. Regie records, transcribes, and processes call audio solely as your service provider and at your direction, and provides the Service as a tool that you direct.

7.2 Your compliance responsibility. You are solely responsible for complying, and for ensuring your Authorized Users comply, with all laws applicable to your Communications, including, without limitation: the Telephone Consumer Protection Act and FCC rules (including obtaining any prior express or prior express written consent required for calls or texts to wireless numbers and for calls using an artificial or prerecorded voice, which includes AI-generated or AI-cloned voice); state telemarketing and text-message laws (including the Florida Telephone Solicitation Act, the Maryland Stop the Spam Calls Act, the Oklahoma Telephone Solicitation Act, Texas SB 140, and other state "mini-TCPA" laws); the CAN-SPAM Act and state email laws (including California Business & Professions Code § 17529.5); federal and state wiretapping and call-recording laws (including two-party/all-party consent laws and the California Invasion of Privacy Act, Penal Code §§ 631, 632, and 632.7); the FTC Telemarketing Sales Rule, the Do-Not-Call Implementation Act, the National Do-Not-Call Registry, and internal do-not-call requirements; A2P 10DLC registration and carrier and CTIA messaging requirements; laws requiring disclosure that a call uses an artificial or AI voice (such as California Assembly Bill 2905 (2024)); and applicable biometric-privacy laws (see Section 9.4).

7.3 Consent, disclosure, and suppression features; no circumvention. The Service provides features intended to help you meet certain of these obligations, which include Do-Not-Call and opt-out suppression. You must use these features as intended and must not disable, suppress, circumvent, or misconfigure them, except through controls the Service expressly provides that are conditioned on your logged, accurate attestation of an independent legal basis; and you must not use number rotation, answering-machine detection, or similar features to evade carrier rules, call-blocking, consent requirements, or the law. All consent attestations, campaign configurations, and registration information you provide in or through the Service must be truthful, accurate, and kept current. You are responsible for obtaining and maintaining any consents (including all-party recording consent and prior express written consent) that the law requires, and for retaining proof of consent.

7.4 No warranty of legal sufficiency; not legal advice. The compliance features are tools. Regie does not warrant that any feature, configuration, or use of the Service is sufficient to comply with any law, and nothing in the Service or these Terms is legal advice. Your configuration and use of the Service are not a representation by Regie that any particular Communication is lawful.

7.5 Suspension for compliance risk. Regie may suspend or limit Communications, campaigns, or accounts as described in Section 12, including where a carrier, messaging aggregator, subprocessor, or regulator requires it, or where we reasonably believe use presents legal, security, deliverability, or reputational risk.

7.6 Customer-configured compliance tools; responsibility stays with you. Certain features of the Service are configured and controlled by you, and it is your responsibility to enable, configure, maintain, and correctly use them for your outreach. These include, without limitation: honoring browser or device opt-out preference signals (such as Global Privacy Control) on your web properties; prospect opt-out, removal, and suppression tools; internal, company-specific, and cross-channel do-not-contact lists and quiet-hours and time-of-day windows; providing accurate registration, know-your-customer, and calling-party information used for caller-ID authentication, and A2P 10DLC brand and campaign registration; and, for email you send through connected mailboxes, sender-domain authentication (SPF, DKIM, and DMARC) and one-click unsubscribe. Regie may make these tools available, but the underlying legal obligations - including under the TCPA and FCC rules, do-not-call requirements, state telemarketing and messaging laws, CAN-SPAM, biometric-privacy laws, and carrier, aggregator, and mailbox-provider requirements - are and remain yours, whether or not you use these tools and however you configure them. Regie's provision of a tool is not Regie's assumption of your legal obligations, is not a warranty that your use complies with any law, and does not make Regie the party responsible for your compliance. This Section allocates responsibility as between you and Regie and does not limit any obligation the law independently places on Regie for acts Regie itself performs (such as presenting the in-product recording and AI-voice disclosure and obtaining the biometric written release under Sections 7 and 9.4).

7.7 Dialer modes and technical characteristics. Where the Service makes dialer features available (the "Dialer"), it may support: (a) manual dialing, in which a user individually selects a contact or enters a telephone number and initiates the call; (b) power dialing, in which a user starts a session and the Dialer calls the contacts on a list you or your Authorized Users provide or assemble, one call at a time, advancing to the next contact on completion of the prior call; and (c) parallel dialing, in which the Dialer places calls to more than one contact concurrently from such a list. In each mode, the Dialer places calls only to telephone numbers that you or your Authorized Users have provided to the Service or obtained through the Service's Enrichment or list-building features at your direction. The Dialer does not generate telephone numbers using a random or sequential number generator, does not have the capacity to store or produce telephone numbers to be called using a random or sequential number generator, and is not designed or intended to function as an "automatic telephone dialing system."

7.8 No legal determination as to Dialer classification. THE DESCRIPTION IN SECTION 7.7 IS NOT A LEGAL OPINION OR A GUARANTEE THAT THE DIALER DOES OR DOES NOT CONSTITUTE AN "AUTOMATIC TELEPHONE DIALING SYSTEM," AN "AUTOMATED SYSTEM FOR THE SELECTION OR DIALING OF TELEPHONE NUMBERS," OR ANY OTHER CATEGORY OF REGULATED TECHNOLOGY UNDER ANY APPLICABLE LAW. You remain solely responsible for making your own independent legal determination regarding the classification and your use of the Dialer under the TCPA, any state "mini-TCPA," and other applicable law, and for obtaining any consent or authorization those laws require. Regie's provision of any dialing mode is not advice that the mode is lawful for your use case, and your selection of a mode is your decision alone. The statements in Section 7.7 describe the design and operation of the Dialer as of the effective date of these Terms, and Regie will update Section 7.7 if those characteristics materially change; they are statements of fact about the technology and are not a representation or warranty that any use of the Dialer complies with any law.

7.9 Voicemail drop and caller-ID features. Where the Service offers voicemail-drop, you must treat each such message as a "call" and as a message delivered using an artificial or prerecorded voice under the TCPA and FCC rules (the FCC has ruled that ringless voicemail is a call subject to the TCPA), and you must obtain the legally required consent before delivery - prior express written consent where the message contains telemarketing - and include the identification and opt-out disclosures required for prerecorded messages; Regie does not represent that any such message will be delivered rather than filtered or blocked by a carrier or voicemail provider. Where the Service selects an outbound caller-ID number from a pool, including a number in geographic proximity to the called party, Regie does not guarantee that a number in any particular area will be available or remain available, and you remain responsible for truthful identification and for caller-ID requirements applicable to your Communications. These features must not be used to evade carrier call-blocking or spam analytics, to circumvent consent or do-not-call obligations, or to disguise the identity of the caller or the party on whose behalf the call is made (see Section 7.3 and the AUP).

7.10 Monitoring. Regie has the right, but not the obligation, to monitor use of the Dialer and other Communications features for compliance with these Terms, the AUP, and applicable law. Regie may limit or suspend access as described in Sections 7.5 and 12.3 and has no liability for any limitation or suspension made under those Sections. Regie's exercise or non-exercise of this right does not make Regie responsible for your Communications and does not transfer to Regie any obligation allocated to you under this Section 7.

8. Customer Data and Prospect Data

8.1 Ownership; license to operate. As between the parties, you retain all rights in Customer Data. You grant Regie a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data, and to create de-identified and aggregated data as permitted by Section 9, solely to provide, secure, and support the Service.

8.2 Your responsibility for Customer Data and Prospect Data. You represent and warrant that you have all rights, permissions, and lawful bases necessary for Regie to process Customer Data and Prospect Data as contemplated by the Service, and that your provision and use of such data comply with law. You are responsible for the accuracy, quality, and legality of Customer Data and Prospect Data and the means by which you acquired it.

8.3 Enrichment. Where you use Enrichment, you direct Regie to obtain the requested information on your behalf, whether from data you provide, a provider you connect, or a third-party provider you pay for with credits. You are responsible for your use of enriched data, including compliance with the data provider's terms and with the law.

8.4 Privacy Policy. Regie's privacy practices are described in the Privacy Policy.

9. AI Features, Output, and Intellectual Property

9.1 Regie IP. Regie and its licensors own all rights in the Service, the software, models, and all improvements, and in Regie's marks. Except for the limited rights granted in Section 4.1, no rights are granted to you by implication or otherwise.

9.2 Output. As between the parties, and to the extent permitted by law, Regie assigns to you such rights as Regie has in the Output generated for you, and you own your Output subject to Regie's and third parties' rights in the underlying Service and models. You grant Regie a license to use Input and Output solely to provide, secure, support, and improve the Service.

9.3 No warranty as to Output. Output is provided as part of the AI Features and is subject to Section 14. Regie does not warrant that Output is accurate, original, non-infringing, or capable of protection under intellectual-property law, and similar or identical Output may be generated for others. You are responsible for reviewing Output and for your use of it.

9.4 Synthetic voice and biometrics. Where you use AI or cloned voice, the individual whose voice is enrolled must execute the written release Regie presents in-product before enrollment, and you must not enroll any voice unless that release is completed. You must not create, use, or enable a synthetic voice of any person without that person's authorization, and must not use synthetic voice to impersonate or deceive. As between the parties, a cloned-voice model created from an enrolled voice is used only for the enrolling user and Customer, and neither party acquires any right to exploit an individual's voice or likeness beyond the authorized use. Regie's handling of voice data is described in the Privacy Policy, including its Biometric Privacy Notice section.

9.5 Feedback. If you provide feedback or suggestions, you grant Regie a perpetual, irrevocable, royalty-free license to use them without restriction. Feedback is not Customer Data.

10. Fees, Credits, and Free Tier

10.1 Plans. The Service is offered under free and paid plans and/or usage credits, as described at sign-up, at checkout, or in an Order Form. Fees are stated exclusive of taxes, which you are responsible for (other than taxes on Regie's net income).

10.2 Free tier. Any free tier is provided without charge; we may modify or discontinue a free tier at any time.

10.3 Credits. Certain features (including built-in Enrichment providers and certain Communications and AI usage) consume credits. Credits are not currency, have no cash value, and are non-refundable. Each paid plan includes a credit allotment that resets at the start of each billing period; unused credits expire at the end of that period and do not roll over. You may enable overage usage beyond your allotment for the period, billed daily up to a daily spending cap. All credits are forfeited when your plan expires or these Terms terminate.

10.4 Payment. Paid fees are billed through our payment processor. You authorize us to charge your payment method for all fees. Late amounts may accrue interest at 1.5% per month or the maximum allowed by law. Except as stated in Sections 11 and 15.2 or required by law, fees are non-refundable.

11. Auto-Renewal and Cancellation (Paid Plans)

11.1 Disclosure and separate consent at checkout. Before you are charged for a paid subscription, we present the renewal terms (that the subscription automatically renews, the renewal frequency and amount, how to cancel, and the cancellation deadline) clearly and conspicuously and in visual proximity to the payment button, and we obtain your separate, affirmative consent to the auto-renewing subscription that is distinct from your acceptance of these Terms. We retain a record of that consent. After purchase, we send you an acknowledgment of the renewal terms and how to cancel, in a form you can retain.

11.2 Automatic renewal. Paid subscriptions renew automatically for successive periods equal to the then-current term until cancelled, at the then-current price (subject to Section 11.4), and we will charge your payment method at each renewal.

11.3 Cancellation. You may cancel at any time through your account settings, online and without obstruction, using the same medium in which you enrolled. Cancellation takes effect at the end of the then-current paid period; you retain access until then. We will send renewal and, where applicable, price-change and other reminders as required by applicable automatic-renewal laws.

11.4 Price changes. We may change fees effective at the start of a renewal term on advance notice as required by law (and, where required, with your affirmative consent or an opportunity to cancel and receive any required proration).

11.5 This Section is intended to comply with the California Automatic Renewal Law, the Restore Online Shoppers' Confidence Act, and comparable state laws.

12. Term, Termination, and Suspension

12.1 Term. These Terms apply while you have an account or use the Service. Paid subscriptions run for the term selected at checkout or in an Order Form.

12.2 Termination. Either party may terminate for the other's material breach not cured within 30 days after notice (within 10 days for non-payment, or immediately for a breach incapable of cure or for a violation of the AUP or Section 7 that Regie reasonably determines creates legal, security, or deliverability risk). You may stop using and close a free account at any time.

12.3 Suspension. We may suspend or limit your access, a feature, a campaign, or an Authorized User immediately if: you breach the AUP or Section 7; a carrier, messaging aggregator, subprocessor, or regulator requires it; there is a security, deliverability, legal, or reputational risk; or your account is past due. We will use reasonable efforts to give notice where practicable.

12.4 Effect of termination. On termination, your license ends and you must stop using the Service. Thereafter Regie will delete Customer Data. Sections that by their nature should survive, together with Schedule A as applied to conduct during the term, survive.

13. Confidentiality

Each party may access the other's non-public information ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel, advisors, and subcontractors bound by confidentiality obligations at least as protective. These obligations do not apply to information that is public through no fault of the receiving party, already lawfully in the receiving party's possession without restriction, independently developed, or rightfully received from a third party, and do not prevent disclosure required by law (with notice where lawful). This Section survives for 5 years after termination (indefinitely for trade secrets).

14. Warranties and Disclaimers

14.1 Each party represents it has the authority to enter into these Terms.

14.2 DISCLAIMER. EXCEPT AS EXPRESSLY STATED, THE SERVICE, AI FEATURES, OUTPUT, AND ALL COMPLIANCE AND OTHER FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND REGIE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. REGIE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT OUTPUT OR ENRICHMENT DATA WILL BE ACCURATE, COMPLETE, OR NON-INFRINGING, THAT ANY MESSAGE WILL BE DELIVERED OR REACH AN INBOX, THAT ANY VOICEMAIL MESSAGE WILL BE DELIVERED RATHER THAN FILTERED OR BLOCKED, THAT ANY CALLER-ID NUMBER WILL BE OR REMAIN AVAILABLE IN ANY PARTICULAR AREA, THAT ANY CALL OR RECORDING WILL BE OF ANY QUALITY, OR THAT USE OF THE SERVICE WILL COMPLY WITH ANY LAW OR ACHIEVE ANY RESULT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

15. Indemnification

15.1 By you. You will defend, indemnify, and hold harmless Regie and its affiliates and personnel from and against any third-party claim, and any resulting losses, damages, liabilities, penalties, fines, and reasonable attorneys' fees, arising out of or relating to: (a) Customer Data or Prospect Data, including the rights, provenance, accuracy, and consents associated with it; (b) your Communications and your use of the Service (including the Dialer and any voicemail-drop or caller-ID feature); (c) your or your Authorized Users' violation of the AUP, Section 7, or any law, including the TCPA (including AI-voice and prior-express-written-consent requirements), state mini-TCPA laws (including the Florida Telephone Solicitation Act, the Maryland Stop the Spam Calls Act, the Oklahoma Telephone Solicitation Act, and Texas SB 140), the CAN-SPAM Act and California Business & Professions Code § 17529.5, federal and state wiretapping/call-recording laws including CIPA (Penal Code §§ 631, 632, 632.7), Do-Not-Call requirements, privacy laws, and biometric-privacy laws; and (d) your violation of these Terms. Your obligations under this Section 15.1 do not apply to the extent a claim arises from Regie's breach of these Terms or from Regie's fraud, gross negligence, or willful misconduct.

15.2 By Regie. Regie will defend you against a third-party claim that the Service, as provided by Regie and used in accordance with these Terms, infringes a US patent, copyright, or trademark or misappropriates a trade secret, and will pay resulting damages finally awarded, excluding claims arising from Customer Data, Prospect Data, Input, Output, your configurations, combinations with non-Regie products, or use in violation of these Terms. If the Service is or may be enjoined, Regie may procure the right to continue, modify or replace the affected part, or terminate the affected part and refund prepaid, unused fees. This Section states Regie's entire liability for infringement.

15.3 Procedure. The indemnified party will give prompt notice, allow the indemnifying party to control the defense, and cooperate; no settlement imposing liability or admission on the indemnified party may be made without its consent.

16. Limitation of Liability

16.1 Exclusion. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

16.2 Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID OR OWED TO REGIE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (b) US$100.

16.3 Exclusions from the cap and exclusion of damages. Sections 16.1 and 16.2 do not apply to, and nothing in these Terms limits: (a) your indemnification obligations under Section 15.1, provided that, for a Customer that is a natural person without a negotiated Order Form (a 'Self-Serve Customer'), your aggregate indemnification obligation under Section 15.1 for claims arising from a single occurrence or a series of related occurrences will not exceed the greater of (i) three (3) times the fees paid or owed to Regie in the 12 months preceding the claim, or (ii) US$10,000, except to the extent the claim arises from your fraud, willful misconduct, or knowing violation of the AUP after notice from Regie; (b) your breach of the AUP or Section 7; (c) amounts you owe for the Service; (d) either party's liability for fraud, willful misconduct, or gross negligence; or (e) liabilities that cannot be limited or excluded under applicable law (including California Civil Code § 1668). For clarity, subject to clauses (a), (b), (d), and (e) of this Section 16.3, each party's liability for breach of Section 13 (Confidentiality) and for any data-security incident is subject to the cap in Section 16.2, provided that, notwithstanding Section 16.2, Regie's aggregate liability to a Customer for a data-security affecting that Customer's Customer Data will not be less than the greater of (i) the amount calculated under Section 16.2, or (ii) $2,500.00.

16.4 Basis of the bargain. The disclaimers and limitations reflect an agreed allocation of risk and apply even if a limited remedy fails of its essential purpose.

17. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

17.1 Informal resolution first. Before starting an arbitration, the initiating party will send a written notice describing the dispute and the relief sought to Regie at hello@regie.ai) and will negotiate in good faith for 60 days. A notice you send must be individualized and must state your name and the account at issue; it must be personally signed by you (or, for an entity, an authorized officer), and your counsel may also sign provided you personally verify the notice. A single notice may not aggregate the demands of multiple individuals. This is a precondition to arbitration; the limitations period is tolled during this period.

17.2 Agreement to arbitrate. Except for the matters in Section 17.4, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, and, for 25 or more similar demands filed by or with the assistance of the same or coordinated counsel (as described in Section 17.8), its Mass Arbitration Supplementary Rules. An Authorized User's individual claim is administered under the Consumer Arbitration Rules, and Section 17.10 applies to it. If the AAA is unavailable or declines to administer an arbitration consistent with this Section 17, the parties will agree on another administrator or a court will appoint one under 9 U.S.C. § 5, and this Section 17 remains in effect. The Federal Arbitration Act governs this Section.

17.3 Delegation. Only an arbitrator, not a court, has authority to resolve any dispute about the interpretation, applicability, or enforceability of this Section 17, except that a court decides (i) whether an agreement to arbitrate was formed, (ii) the enforceability of the class-action waiver in Section 17.5, (iii) the enforceability of the mass-arbitration procedures in Section 17.8, and (iv) the matters carved out in Section 17.4. This delegation is a standalone agreement.

17.4 Carve-outs. This Section does not require arbitration of: (a) an individual claim in small-claims court in a jurisdiction proper for that claim, including the claimant's local small-claims court (the venue provision in Section 19.1 does not apply to such claims); (b) a claim regarding the validity, ownership, or infringement of intellectual-property rights - including a party's patents, copyrights, trademarks, and trade secrets and, for an individual, that individual's rights in their own voice, name, or likeness - or a request for injunctive relief to protect any such rights; and (c) a request for public injunctive relief, to the extent a waiver of such relief is unenforceable under applicable law (see Section 17.7).

17.5 Jury and class-action waiver. To the extent a matter proceeds in court and to the extent permitted by applicable law, each party waives any right to a jury trial. You and Regie agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate or preside over any class or representative claim.

17.6 Class-waiver "blow-up." If the class-action waiver in Section 17.5 is found unenforceable as to a particular claim, then that claim (and only that claim) will be severed and proceed in court, and the remaining claims will proceed in individual arbitration; in no event will class or representative claims be arbitrated.

17.7 Public injunctive relief. Nothing in this Section waives a party's right to seek public injunctive relief to the extent such a waiver is unenforceable under applicable law; any such claim will be litigated in court and stayed pending arbitration of the arbitrable claims.

17.8 Mass arbitration. If 25 or more similar demands are filed by or with the assistance of the same or coordinated counsel, the demands will be administered under the AAA Mass Arbitration Supplementary Rules; the parties will first attempt to resolve the demands through a single global mediation administered by the AAA, to be completed no later than 120 days after appointment of the mediator unless the parties jointly agree to extend it; any demands not resolved in mediation will then be resolved in batches of up to 100 claimants each, composed by random assignment (or as the parties may agree), with a separate arbitrator appointed for each batch, and batches may proceed sequentially or concurrently as the AAA (including any process arbitrator appointed under its rules) determines is reasonably necessary for the timely resolution of all demands; batching is an administrative process only and does not consolidate any claims or create a class or representative proceeding; the outcome of any batch is not binding or preclusive as to any other claimant, each claimant retains individual notice and the opportunity to be heard, and the limitations period is tolled for demands awaiting administration. Challenges to the enforceability of this Section 17.8 are for a court, not an arbitrator, to decide, and the delegation in Section 17.3 does not apply to this Section 17.8; administration of the mediation and batching process is for the AAA under its rules. The process in this Section 17.8 is a procedural mechanism only and is not a condition of the parties' agreement to arbitrate; if any part of this Section 17.8 is held unenforceable, that part will be severed and all demands will proceed in individual arbitration under Section 17.2, and in no event as a class, collective, consolidated, or representative proceeding.

17.9 30-day opt-out. You may opt out of this Section 17 by sending written notice, within 30 days after you (or the applicable Authorized User) first accept these Terms, to hello@regie.ai, stating your name, account, and intent to opt out of arbitration. Opting out does not affect any other part of these Terms.

17.10 Costs. Arbitration fees are governed by the applicable AAA rules and fee schedules. For an individual claim by a natural person (including an Authorized User) seeking less than US$75,000, if the claimant has first completed the informal-resolution process in Section 17.1, Regie will pay the claimant's share of the AAA filing and arbitration fees, except that the arbitrator may reallocate fees as the AAA rules permit if the arbitrator finds the claim frivolous or brought for an improper purpose. For demands administered under the mass-arbitration procedures in Section 17.8, fees are governed by the AAA Mass Arbitration Supplementary Rules, and Regie will pay the claimant's share of the filing fees for demands proceeding in the first batch.

17.11 Changes. Section 17 does not apply to a dispute that arose before the version of these Terms containing it took effect; changes to Section 17 apply only prospectively.

18. Changes to the Terms

We may modify these Terms prospectively by posting the updated Terms and updating the "Last updated" date, and the changes take effect on the stated effective date. For material changes we will provide reasonable advance notice (e.g., by email or in-product) and obtain your renewed express acceptance before the change applies to you (Section 1.3). Changes do not apply retroactively to accrued disputes, and Section 17 changes apply only prospectively (Section 17.11).

19. Miscellaneous

19.1 Governing law and venue. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 17, the state and federal courts located in San Francisco County, California have exclusive jurisdiction, and each party consents to that venue.

19.2 Assignment. You may not assign these Terms without Regie's consent, except to a successor to your business that is not a Regie competitor and that assumes these Terms. Regie may assign these Terms in connection with a merger, acquisition, or sale of assets.

19.3 Export and sanctions. You represent that you and your Authorized Users are not subject to US sanctions and are not located in an embargoed jurisdiction, and you will comply with US export-control and sanctions laws in using the Service.

19.4 Copyright / DMCA. Regie maintains a policy to terminate, in appropriate circumstances, accounts of repeat infringers and to respond to notices of alleged copyright infringement sent to our designated agent at hello@regie.ai. A notice must include the elements required by 17 U.S.C. § 512(c)(3). This Section is that policy; no separate document is published.

19.5 Notices. Notices to you may be sent to your account email; notices to Regie must be sent to hello@regie.ai. Notices are effective on receipt.

19.6 Force majeure. Neither party is liable for delay or failure (other than payment obligations) due to causes beyond its reasonable control.

19.7 Third-party services. The Service integrates with third-party services (e.g., telephony, email, data, and payment providers). Your use of a third-party service is governed by that provider's terms, and Regie is not responsible for third-party services.

19.8 Entire agreement; severability; no waiver; relationship. These Terms and the incorporated documents are the entire agreement and supersede prior agreements on the subject. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest remains in effect. A failure to enforce is not a waiver. The parties are independent contractors.

19.9 Contact. hello@regie.ai.

Schedule A - Acceptable Use Policy

This Schedule A (the "AUP") is part of and incorporated into these Terms and governs your and your Authorized Users' use of the Service. You are responsible for your Authorized Users' compliance with this AUP. Violation is a material breach and may result in immediate suspension or termination under Section 12.

Because Go is a sales-engagement platform used to contact third parties by phone, text, and email, the most important part of this AUP is Section A.3 (Communications Compliance). Regie provides the tools; you decide who to contact and whether you may lawfully do so, and you are the "caller," "sender," and "initiator" of your Communications (Section 7).

A.1 General prohibited conduct

You must not, and must not allow anyone to:

use the Service in violation of any law or third-party right, or for any unlawful, harmful, fraudulent, deceptive, infringing, or abusive purpose;
upload or transmit malware, or interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service, its infrastructure, other users, or any connected system, or disregard the requirements, procedures, policies, or regulations of any network used for or related to the Service;
take any action that imposes, or may impose, an unreasonable or disproportionately large load on Regie's infrastructure;
transmit any virus, worm, defect, Trojan horse, or other item intended to destroy, surreptitiously interfere with, expropriate, or exert unauthorized control over any system or data, or to defraud any person or entity;
reverse engineer, decompile, or attempt to derive source code, models, or underlying components of the Service, except to the extent this restriction is unenforceable by law;
scrape, harvest, or systematically extract data from the Service except through functionality Regie provides for that purpose;
resell, sublicense, rent, or provide the Service to third parties as a service bureau, or use the Service to build or train a competing product or dataset;
circumvent or exceed usage, rate, credit, or volume limits, or share credentials except with Authorized Users;
remove or obscure proprietary notices; or
impersonate any person or entity, misrepresent your identity or affiliation, or conceal your identity or the identity of the party on whose behalf you are communicating.

A.2 Prohibited and restricted content and data

A.2.1 Prohibited content. Do not use the Service to create, send, store, or process content that is unlawful, defamatory, harassing, threatening, indecent, obscene, hateful, sexually exploitative, deceptive, or that infringes intellectual-property or privacy rights.

A.2.2 Prohibited data. Do not submit to or process through the Service, unless expressly agreed by Regie in writing and subject to any additional terms: protected health information subject to HIPAA; information subject to the Gramm-Leach-Bliley Act; consumer-report or credit information subject to the Fair Credit Reporting Act; payment-card data beyond what the Service is designed to handle; government-issued identifiers (e.g., Social Security numbers); children's data (data of individuals under 16); or special categories of sensitive personal data. The Service is not designed for and must not be used to make decisions subject to the FCRA or other regulated eligibility determinations.

A.3 Communications Compliance (Calls, SMS, Email, Recording, AI Voice)

You are solely responsible for determining whether you may lawfully contact a given person and for complying with all applicable laws. Regie's features are aids, not a guarantee of compliance (Section 7.4). Specifically:

A.3.1 Telephone calls (TCPA and state law)

Obtain and maintain all legally required consent before calling, including prior express written consent where required for telemarketing calls, autodialed calls, or calls using an artificial or prerecorded voice (which includes AI-generated or AI-cloned voice) to wireless numbers, and for artificial- or prerecorded-voice telemarketing calls to residential lines. Retain proof of consent.
Scrub every calling campaign against the National Do-Not-Call Registry (under your own registration/SAN), applicable state do-not-call registries, and your internal/company-specific do-not-call list, and maintain a written DNC policy. Honor do-not-call requests within a reasonable time not to exceed 30 days, and honor a consumer's revocation of consent made by any reasonable means within a reasonable time not to exceed 10 business days.
Call only within permitted hours and comply with stricter state windows, the FTC Telemarketing Sales Rule, and state telemarketing-registration and "mini-TCPA" laws (including the Florida Telephone Solicitation Act, the Maryland Stop the Spam Calls Act, the Oklahoma Telephone Solicitation Act, Texas SB 140, and comparable laws).
Identify yourself/the responsible seller at the start of the call and provide a call-back mechanism; for artificial- or prerecorded-voice telemarketing, provide the automated interactive opt-out the law requires.
Cooperate with caller-ID authentication (STIR/SHAKEN) and know-your-customer requirements, and comply with A2P 10DLC registration and carrier and CTIA requirements. Do not use phone-number rotation, answering-machine detection, caller-ID manipulation, voicemail drop, or any other feature or technique to evade carrier call-blocking, spam analytics, consent requirements, or the law, and do not spoof caller ID unlawfully. Where you use a caller-ID number selected from a pool (including local-presence numbers), you remain responsible for truthful identification (Section 7.9).
Select and use dialing modes in accordance with Sections 7.7 and 7.8; you are responsible for your own legal determination as to the classification and lawful use of any dialing mode.
When using power or parallel dialing for calls subject to the FTC Telemarketing Sales Rule or FCC telemarketing rules, comply with the abandoned-call rules and safe harbor (16 C.F.R. § 310.4(b)(1)(iv); 47 C.F.R. § 64.1200(a)(7)), including connecting each answered call to a live representative within two seconds of the called person's completed greeting, keeping abandonment within the permitted rate, observing the minimum ring time, and playing the required identification and opt-out message when a call is abandoned. Configure parallel-dialing concurrency and staffing so that you can meet these requirements.
Ensure that any outbound caller-ID number used for your Communications (including pool and local-presence numbers) permits a return call during regular business hours that reaches you, or a recording identifying you and accepting do-not-call and opt-out requests, as required by 47 C.F.R. § 64.1601(e), and maintain the inbound routing configuration the Service provides for that purpose.

A.3.2 AI and synthetic voice

Do not use synthetic voice to impersonate any person other than yourself or any organization.

A.3.3 SMS/text messaging

Obtain documented opt-in consent before sending marketing texts, regardless of the dialing technology used; cold/unsolicited marketing texts are prohibited.
Honor STOP/HELP and opt-out requests (a single confirming message is permitted), comply with A2P 10DLC and carrier/CTIA rules, and comply with state text-message laws.

A.3.4 Call recording and transcription

Obtain all consent required to record, monitor, or transcribe a call, including all-party (two-party) consent in states that require it, and treat any recording, monitoring, transcription, or AI processing of call audio as "recording" for consent purposes. Because a mobile number does not reveal the recipient's location, apply the most protective standard where you cannot confirm it.
Do not record where recording is prohibited. Provide a recording/monitoring disclosure where legally required.

A.3.5 Email (CAN-SPAM and state law)

Send commercial email only in compliance with the CAN-SPAM Act and applicable state law, including: accurate "From," "Reply-To," and routing information; truthful, non-deceptive subject lines (no fake "Re:"/"Fwd:" or other misleading threading or personalization); identification as an advertisement where required; a valid physical postal address; and a working opt-out that remains capable of receiving opt-outs for at least 30 days after the message is sent and is honored within 10 business days.
Do not use purchased, harvested, scraped, or dictionary-generated address lists in violation of law. Comply with California Business & Professions Code § 17529.5 and other state email laws.
When sending through a connected mailbox (e.g., Gmail or Outlook), comply with that provider's bulk-sender and program policies, authenticate your sending domain (SPF, DKIM, DMARC), include a functioning one-click unsubscribe where required, and keep spam-complaint rates within provider thresholds. Do not send volumes or content that violate the provider's terms.

Ensure you have a lawful basis and all rights and consents to obtain, upload, enrich, store, and use contact and prospect data, and comply with the terms of any data provider you use through the Service.
Honor opt-out, deletion, and suppression requests from the people you contact, and do not contact anyone who has opted out, withdrawn consent, or for whom you do not otherwise have the necessary consent, relationship, or permission to make contact through the Service.
All consent attestations, campaign configurations, and registration information you provide in or through the Service must be truthful, accurate, and kept current.

A.4 Enforcement

A.4.1 Regie may investigate suspected violations and may remove content, throttle or suspend features or campaigns, or suspend or terminate accounts, with or without notice, including where a carrier, aggregator, subprocessor, or regulator requires it or where we reasonably believe use presents legal, security, deliverability, or reputational risk (Section 12).

A.4.2 You will cooperate with Regie's reasonable requests to investigate or remediate a violation. Regie may report unlawful activity to authorities as required or appropriate.

A.4.3 Suspension or termination for an AUP violation does not entitle you to a refund and does not limit Regie's other remedies, including indemnification under Section 15.

A.5 Reporting and changes

Report suspected abuse or security issues to hello@regie.ai. We may update this AUP as described in Section 18; the version in effect under Section 18 (including, for material changes, the advance-notice and renewed-acceptance requirements of Sections 1.3 and 18) governs your use.